Terms & Conditions

1. Agreement to Terms

By accessing and using this website (Hy_stepper), you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

These terms apply to all visitors, users, and customers who access or use our service. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.

2. Use of Website

2.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Violate any local, national, or international law or regulation
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorised access to our systems or networks
• Use the website for fraudulent purposes or in connection with any criminal activity
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the website or servers

2.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other security breach.

3. Products & Pricing

3.1 Product Information

We make every effort to display our products accurately, including colours, descriptions, and specifications. However, we cannot guarantee that your device's display will accurately reflect product colours or that product descriptions are error-free.

3.2 Pricing

All prices are listed in Ghana Cedis (GHS) and include VAT where applicable. We reserve the right to:

• Modify prices at any time without notice
• Correct pricing errors, even after an order is placed
• Limit quantities available for purchase
• Discontinue products at any time

If a product is listed at an incorrect price due to an error, we will contact you before processing your order. You may choose to cancel the order or proceed at the correct price.

3.3 Availability

Product availability is subject to change without notice. If an ordered item becomes unavailable, we will notify you and offer a refund or replacement option.

4. Orders & Payment

4.1 Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability or pricing errors
• Suspected fraudulent or unauthorised transactions
• Inaccuracies in product or pricing information
• Failure to meet age or eligibility requirements

4.2 Payment

We accept the following payment methods:

Payment must be received in full before order dispatch. By providing payment information, you confirm that you are authorised to use the payment method and that there are sufficient funds available.

4.3 Order Modifications

Once an order is placed, it cannot be edited on the website. If you notice a genuine mistake immediately after placing the order — for example the wrong size, colour, or another order detail — please contact us immediately via WhatsApp or phone so we can try to correct it before fulfilment. Cancellation is not available after an order has been fulfilled or delivered simply because you have changed your mind.

5. Shipping & Delivery

We offer delivery nationwide within Ghana. International shipping is currently unavailable. Typical schedules are:

• Accra: We dispatch Accra deliveries Monday–Saturday around 10:00–10:30 AM. If you’re placing an order after this time and prefer our in-house delivery, you can contact us to check whether the day’s dispatch has already left. If it has, and the Pickup option is active on the website, you can use Pickup for same-day collection.
• Outside Accra: Orders are dispatched Monday, Wednesday and Friday and usually arrive within 2–3 days after dispatch. Need another day (excluding Sunday)? Contact us to ask whether an arrangement can be made.

Delivery fees vary by location and method, and are shown at checkout. Delivery fees are not refundable once delivery has been successfully completed. If you directed the rider to your location and the rider arrived, but you then became unreachable, the fee for that trip still applies and is not refundable.

If your location changes before the rider calls you and the rider can still deliver to the new location, confirm the delivery fee for the new location with the rider. If the new fee works for you, you can proceed with the delivery or reschedule for the next delivery day.

Please keep your phone active and expect a call from the rider. If you become unreachable before delivery is completed, your order will be returned and rescheduled for the next delivery day. However, if you already directed the rider to your location before becoming unreachable, the delivery fee for that trip still applies and is not refundable.

6. Exchange & Refunds

We want you to be happy with your purchase. Our policy is as follows:

• Our error or a faulty item: Please report promptly. Faulty items or defects should be reported within 48 hours. We will arrange an exchange on the next available delivery day and cover the delivery cost.
• Sizing exchange: If you received exactly the size you ordered but it does not fit, contact us within 24 hours so we can review an exchange. You can carefully try the item while keeping tags and packaging intact. You cover the delivery fees.
• Delivery fees: We cover exchange delivery when the issue is our error or a confirmed fault. If the exchange is not caused by an error from us, you cover all delivery fees involved.
• Refunds: Generally considered only for a confirmed fault or error from us when an appropriate exchange is not available. Not available for sizing issues, colour preference, or change of mind.

Items must not be visibly worn, and original packaging must remain intact (including tags, dust bags, shoe inserts, paper stuffing and other supplied packaging). Please send us a clear video of the item, packaging and issue for review. See our Exchange & Refund Policy for full details.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, videos, and software, is the property of Hy_stepper or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from this website without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Hy_stepper shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.

Our total liability for any claim arising from your use of the website or purchase of products shall not exceed the amount you paid for the product or service in question.

9. Governing Law

These terms are governed by the laws of Ghana. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Ghana.

10. Contact Information

For questions about these Terms and Conditions, please contact us: