Frequently Asked Questions

Choose your product, size and colour, add it to your cart, then complete your details and payment. You can choose Delivery or Pickup where those options are available.

Once an order is placed it can’t be edited on the website. If you notice a genuine mistake right away, please contact us immediately so we can see whether it can still be corrected before fulfilment. We can’t cancel an order simply because you’ve changed your mind.

Enter your order number on the Track My Order page. If you have an account, you can also view your orders there.

Select Pickup at checkout and choose either Self Pickup or Courier/Rider Pickup. Once your order is ready, we’ll send you a Ready for Pickup SMS with your pickup code and collection details. Please wait for this message before coming or sending a rider. See our Pickup Policy.

Reserve Orders allow you to pay for a specific item now and have it held for you for up to 7 days before requesting fulfilment. Reserved items are carefully inspected and held separately for you. Please make sure you are satisfied with the product, size and colour before completing your reservation, as Reserve Orders are not eligible for exchange. See our Reserve Order Policy.

Please contact us within 24 hours of delivery. If we sent the wrong product, size or colour, we’ll arrange an exchange on the next delivery day and cover the delivery cost. Keep the item and all original packaging intact and send us a clear video for review.

We are an online shop and do not operate as a walk-in store. Packages are dispatched from Kwashieman, Accra.

We dispatch Accra deliveries Monday–Saturday around 10:00–10:30 AM. If you’re placing an order after this time and prefer our in-house delivery, you can contact us to check whether the day’s dispatch has already left. If it has, and the Pickup option is active on the website, you can use Pickup for same-day collection. Outside Accra, orders are dispatched Monday, Wednesday and Friday and usually arrive within 2–3 days after dispatch. Need another day (excluding Sunday)? Contact us to ask whether an arrangement can be made. See Shipping Info for full details.

Delivery fees depend on your location and method, and are shown before you pay. See Shipping Info for how delivery works.

At the moment, we deliver nationwide within Ghana only. International shipping is currently unavailable.

Please keep your phone active and expect a call from the rider. If you become unreachable before delivery is completed, your order will be returned and rescheduled for the next delivery day. However, if you already directed the rider to your location before becoming unreachable, the delivery fee for that trip still applies.

If your location changes before the rider calls you and the rider can still deliver to the new location, confirm the delivery fee for the new location with the rider. If the new fee works for you, you can proceed with the delivery or reschedule for the next delivery day.

Please see our Exchange & Refund Policy for full details.

If the exchange is needed because of an error or fault from us, we cover the exchange delivery. If it is not caused by an error from us, you cover the delivery fees. See our Exchange & Refund Policy.

Sale items are generally not exchangeable or refundable for sizing, colour preference or change of mind. If a sale item arrives faulty or has a confirmed defect, contact us so we can review it. See our Sale Items Policy.

We currently accept Mobile Money and card payments when you complete your order.

Card payments are processed securely through our payment provider. We do not store your full card details.

No. We currently do not offer instalment payments. Full payment is required according to the payment option shown when you order.

Refunds are generally considered only for a confirmed fault or error from us when a suitable exchange is not available. They are not available for sizing, colour preference or change of mind. See our Exchange & Refund Policy.

No. You can place an order without creating an account. An account lets you track orders and save delivery details for next time. Reserve Order is available from your account when that feature is enabled.

If you are signed out, use Forgot Password on the login page and enter your email. We will send a reset link and a verification code. If you are already signed in, open Account, then Security, and save a new password.

Yes. You can save more than one delivery address in your account and choose the one you want when you place an order.

Open your account, edit your available personal information, and save. Changing your email requires your current password and confirmation of the new email. Use Security to change your password.